Understanding Healthcare Bills and Health Insurance Claims

Watertown Regional Medical Center's mission is to provide quality and compassionate health care to our patients and their families. We understand that patient bills and the insurance billing process can be confusing. We want to help you understand what Watertown Regional Medical Center will do to assist you, and how you can assist us.

Bills and Statements

  • Bill your health insurance plan(s) on your behalf.
  • Send easy-to-read statements showing the most current balance owed. The statement will show the amount your health insurance has paid and the remaining balance owed.

Financial Counseling

  • Provide access to a Patient Financial Counselor to answer billing questions, or provide assistance with payment issues.
  • Patient Financial Counselors will assist you with questions concerning hospital charges, Payment Options, and our Financial Assistance Program.
  • Patient Financial Counselors will treat you with dignity and respect regardless of your ability to pay.

Information about Billing Your Insurance

  • Provide us with complete health insurance information upon registration, including insurance ID cards, driver’s license, picture ID and any changes to your personal or insurance information. Provide information about possible third party, accident or automobile insurance payments, if your hospitalization/office visit results from an accident for which a third party is responsible. Please provide any information and other assistance requested to permit these resources to be used to pay your bill, as appropriate.
  • Comply with any requirements of your health insurance plan, including obtaining proper authorizations for service, second opinions, submitting referral or claims forms, or completing a coordination of benefits form.
  • If your insurance company has not paid with in 45 days from your date of service, please contact your insurance company and check on the status of your accounts.

Questions About Your Bill

  • Contact us if you have any questions or concerns about your bill. The best number to call is the phone number listed on the statement you are inquiring about.


  • Payment of your hospital and physician bills are ultimately your responsibility regardless of your health insurance coverage.
  • If you have health insurance and your insurance company has not paid with in 45 days from your date of service please contact your insurance company regarding the status of your account. Your assistance and cooperation can often help complete the billing process much faster.
  • If your health insurance has paid, but has left you with a remaining balance click on Payment Options to learn more about our payment plans.
  • If you are uninsured, we offer several payment options to aid you in meeting your financial obligation. Click on Self Pay/Uninsured to learn more about our payment options.
  • If you would like to talk with a Patient Financial Counselor please call:

Watertown Regional Medical Center (Hospital)
Patient Financial Counselor:

A- L (920) 262-4396
M-Z (920) 262-4228

Watertown Medical Group (Physicians):
Patient Financial Counselor:

A-Z (844) 457-0315

*All monthly payment arrangements must be approved by a Patient Financial Counselor.